Managing your account and your data

Managing your account and your data

1. 1

   Keep your profile up to date

   The Profile tab of « My account » holds your details: name, phone, company, job title, country, city, address, photo and the language of our e-mails. Edit, then « Save ».

2. 2

   Add a password

   By default, you sign in with a code received by e-mail. In Security, « Set a password »: enter the code you received, then your password (8 characters minimum). Your other sessions are then signed out.

3. 3

   Sign out a device

   « Active sessions » shows where your account is open: device, IP address, last activity. « Sign out » closes one session; « Sign out all other sessions » keeps only this one.

   Tip · « Sign-in history » lists every sign-in: date, method, result, device and IP address. An unknown device? Sign it out and change your password.

4. 4

   Ask for a copy of your data

   In « My data », « Request a copy »: our team checks the request, then e-mails you everything we hold about you, as an attached file. Within 30 days at the latest.

5. 5

   Ask for your account's closure

   « Close my account… » first shows what the closure will affect: product access, orders in progress, unpaid invoices, tickets. Tick the confirmation, then « Request the closure »: our team handles it, and your account stays open until then.

   Tip · Changed your mind? « Cancel the request » as long as our team hasn't handled it.