Asking for a quote or for help

Describe your need to receive a quote, open a support ticket and follow our answers from « Mon espace ».

2 min5 steps

Step 1 of 5: Describe your need

Step 1 of 5 — Describe your need

Animated illustration of step 1: Describe your need

Step 1 of 5

Describe your need

On the « Request a quote » page, your details are already filled in if you are signed in. Tick the services involved, then describe your need: size, deadline, details.

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  1. Describe your need

    On the « Request a quote » page, your details are already filled in if you are signed in. Tick the services involved, then describe your need: size, deadline, details.

  2. Send the request

    Accept the terms, then « Send my quote request ». You get a PRF-… reference: the request commits you to nothing, and our team comes back with a detailed quote.

    Tip · No account? Turn on « Create my customer space to follow my request »: a 6-digit code received by e-mail confirms your address, no password needed.

  3. Follow it in « My quotes »

    « My quotes » lists your requests with their status, then the quotes we send you. Open a quote by its number to view it.

  4. Ask our support team

    In « My tickets », « New ticket »: pick the product and the category, write the subject and your message, attach a screenshot if needed. Our team answers by e-mail and in your space.

  5. Reply, then close

    Our answer shows in the ticket's thread and arrives by e-mail; « My tickets » flags it with « New reply ». Reply here, then « Close the ticket » once the question is settled.

    Tip · A closed ticket can be reopened for 30 days with « Reopen the ticket ».

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