Following and approving an order

Following and approving an order

1. 1

   Find your order

   Once our team has checked your order, its proposal reaches you by e-mail. In « Mon espace », « My orders » lists all your orders with their status: the one waiting for your approval is highlighted.

2. 2

   Read the proposal, then accept it

   The proposal shows your order as our team can deliver it: adjusted quantities, substitutes, unavailable items, delivery and total. « Accept the proposal » makes the order firm: it becomes « Confirmed ».

3. 3

   Not right? Ask for a change

   Before accepting, tap « Ask for a change » and say what should change. The order goes back to « Being reviewed » and our team sends you a new version of the proposal.

   Tip · As long as you have not accepted the proposal, you can also « Cancel the order », with a reason if you wish.

4. 4

   Follow the 8 steps up to the vessel

   The order page shows where it stands, from « Received » to « Delivered »: confirmed, being prepared, ready, then on the way to the vessel. An e-mail tells you at every change of step.

5. 5

   Track it without an account too

   On the « Track an order » page, the MKT-… reference is enough to see the progress: steps, vessel, port and date. Prices, documents and the proposal stay in your space.

   Tip · The tracking link received by e-mail (or « Copy the tracking link ») also works without an account and updates itself: give it to the captain or your shipping agent.

6. 6

   Keep your documents and the signed note

   Once delivered, the order gathers its documents (proforma, invoice, amounts paid) and the delivery note signed on board, with the receiver's name. Open it to print or keep it.

   Tip · « Order again » puts the same items back in the cart: handy for the next port call.